Get in Touch With Us

This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with, and what we cannot. We publish research-based guides about casinos not on GamStop for readers in Great Britain and the wider UK. We are a comparison site, not a casino, so we cannot see or change anything in your casino account.

Who you are contacting

You are contacting the editorial team behind uhct.co.uk. We review casino features, bonus terms, payments and protections, and we update pages when facts change. Our contact details are shown in the site footer and in any contact form or email link the site provides. We have not listed an address here that we cannot confirm, so please use the route the site gives you.

What we can help with

• Corrections: if a bonus, limit, payment method or licence detail on one of our pages looks wrong or out of date, tell us. Please name the page and casino, and say what you saw and when. A screenshot of the casino's own terms helps.
• Questions about our guides: for example, how wagering requirements work, why a bonus has a cashout cap, or how we compare non GamStop casinos for UK players.
• Feedback and topic suggestions: tell us what was unclear, or what you wanted to know and could not find.
• Business and partnership enquiries: introduce your organisation and what you propose. Commercial relationships do not decide our rankings, and commission cannot buy a higher position.
• Support signposting: if gambling is causing you or someone close to you harm, say so and we will point you to independent help.

What we cannot do

We cannot resolve disputes with a casino. That includes Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo, Daytonaspin and any other operator we mention. We cannot release a withdrawal, reopen a closed account, reverse a bonus decision, or speak to a casino on your behalf. We also cannot give legal or financial advice, or tell you whether a particular site will pay out.

If you have a problem with a casino

Work through these steps in order:

1. Gather your account details, transaction records, chat transcripts and screenshots of the bonus terms that applied when you claimed.
2. Contact the casino's customer support and make your complaint in writing so there is a record.
3. Use the casino's formal complaints procedure if support does not resolve it. Check its terms for the stated response time.
4. Check which licence the casino says it holds, and whether that licensing body offers a dispute route. Overseas licensing bodies often offer far less recourse than the UK Gambling Commission, and many sites that are not on GamStop sit outside UK regulation.

Be realistic about this. Casinos outside the UK system may not give you access to UK dispute services. Verification (KYC) and source-of-funds checks are a common cause of delayed withdrawals, so have your documents ready.

Support for gambling harm

If gambling is getting out of control, these independent services are available to people in the UK:

• GamCare: free, confidential help through the National Gambling Helpline and online chat.
• GAMSTOP: the free UK self-exclusion scheme. Sites outside the scheme will not apply your exclusion, so if you have self-excluded for a reason, think carefully before looking elsewhere.
• Limits and blocking software: deposit and loss limits, and gambling blocking software, can add protection on your own devices.

Please never treat gambling as a source of income or a way to fix money problems. Only adults aged 18 and over should use gambling sites.

What to put in your message

• The page address or title you are writing about
• The casino name and the exact detail in question
• The date you saw it (we use UK date format, for example 1 October 2026)
• Evidence, such as a link to the casino's terms or a screenshot

Please do not send passwords, full card numbers or identity documents. We never need them.

What happens next

A member of the team reads each message. We do not promise a fixed reply time, and we may not answer messages that are abusive or only ask us to intervene with a casino. When a correction is confirmed against a casino's own published terms or an official source, we update the page and note the check date. Where something cannot be confirmed, we say so on the page instead of guessing.